Refund Policy

Trial

The 10-day trial is free and does not require a credit card. If you start a paid checkout, the trial ends immediately on that account. If you do not pay at the end of a trial you never converted, paid features stay locked and we may close the gym after a grace period. There is nothing to refund on the trial itself.

Monthly subscriptions

Basic, Premium, Max and custom plans are prepaid in USD for each month or year. You may cancel at any time. Cancellation stops the next charge; it does not wipe the period already paid. We do not refund unused days of a paid period, except:

• A duplicate or obviously erroneous first charge.
• Where consumer law in your country requires a refund or cooling-off right — we honour that.
• A service failure on our side that made the product unusable for a sustained period, assessed case by case.

Custom website work

Every paid plan includes website work built for your gym. Once we have started that work (brand review, proposal or build), that labour is not refundable as if it were unused software time. If you cancel before we start, tell us immediately at sales@pheltryn.com so we do not begin.

How to cancel or ask for a refund

Email sales@pheltryn.com from the gym owner’s address. For a refund request, include the gym name, the date of the charge and why. Chargebacks opened without talking to us first may result in suspension while the dispute is open.